FAQ | Frosted Cookie Cutters
Q: What material do you use for your cookie cutters?
A: Our cookie cutters are printed on a 3D Printer using biodegradable PLA filament.
What is PLA?
PLA, or polylactide is made from corn starch or sugar and it is biodegradable. It is the most environmentally friendly material available for this type of 3D printing. Facilities all around the country accommodate PLA as recyclable and compostable material.
Note: There is some debate about it, but ABS is generally considered unsafe to use with anything that will touch food. This is because ABS contains toxic chemicals which could leach into your food and eventually, your mouth. We only use PLA for our and cookie cutters.
Q: Are your cookie cutters dishwasher safe?
A: No, since our cookie cutters are made with sustainable, biodegradable PLA material they cannot withstand the high temperature of a dishwasher.
Instead of using a dishwasher, simply hand wash with warm water and a mild dish soap.
Q: What is your return policy?
A. We want you to be 100% satisfied with your purchase. If you're not satisfied for any reason let us know and we'll refund your purchase or send you a replacement. Simple. No questions asked.
Please email us at firstname.lastname@example.org and let us know the item and if you would like a refund or replacement sent.
The only items we can't accept refunds on are gift cards.
Q: How do you ship your cookie cutters?
A: Cookie cutters are ready for shipping within 1 - 2 business days. We currently ship our cookie cutters to the U.S. and Canada via USPS First Class Mail. Shipping upgrades are available during checkout.
Q: Do you ship internationally?
A: We offer international shipping through our Etsy store at frostedco.etsy.com. The same cookie cutters are available and Etsy shipping helps us facilitate international orders so please check us there.
Q: Do you do custom orders?
A: Yes, we are able to create custom cookie cutters for any occasion including corporate gifts, wedding favors, personalized gifts and more. Please email us at support@Frosted.co and please include Custom Order in the subject line.
Feel free to contact us with any questions or concerns at support@Frosted.co. Thanks!